Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kathy Salazar-Valdez

Kathy Salazar-Valdez

November 26, 2024

5  out of  5
rating by Kathy Salazar-Valdez
"Mr. Pratt and Ms. Roberta are the BEST people to work with! I love my insurance and will recommend them every time. The professionalism I receive is 5 stars! They are there every time I call and they always do a follow up call. That is class! Many blessings to my insurance agent and his awesome team!"
We responded:
"Thank you for such a glowing review! We've built our business over the years by consistently providing great service and getting referrals from terrific customers like you. Thanks, Robert "
Profile photo of Robbie Thompson

Robbie Thompson

November 4, 2024

5  out of  5
rating by Robbie Thompson
"As a licensed Insurance Agent myself I have to say that the Robert Pratt Agency is 5 out of 5 Stars hand down! I usually deal with "Roberta" and she is fantastic. I also have to admit I'm usually calling Roberta at a car Dealership or whenever I need something immediately and she delivers time and time again! Today I upgraded my Wife's vehicle and Roberta had me my new insurance cards/proof of coverage in like 5 minutes. She also saw that I was lacking some coverage where if something happened I'd be in a less than ideal situation as far as being financially liable. She immediately got me to where I need to safely be and went over the changes in price honestly & transparently (HUGE HUGE DEAL in today's society)! So if you're new to New Mexico like my Wife & I are I highly suggest you let the Robert Pratt agency protect you & your family!! Thank you Roberta!!"
We responded:
"Welcome to New Mexico and to our State Farm agency! Thank you for such a wonderful review. Roberta and the rest of my team always try to provide a fantastic customer experience just like the one you just enjoyed. Thanks again, Robert"
Profile photo of Marlene Alvarez

Marlene Alvarez

March 20, 2024

1  out of  5
rating by Marlene Alvarez
"Not very happy. Could not explain why my bill had a huge spike out of nowhere. Roberta was really no help, saying "insurance rates went up" and "you added a new driver. system probably just recognized it now" all nonsense. The other driver was added 4 months ago and clearly none of those reason were correct. Changed agency and they were able to explain. Roberta says she will "save" you money but in reality just spread it through the months to make it seem like you are."
We responded:
"I'm sorry to hear about your dissatisfaction, Marlene. Your feedback is important, and we take it seriously. We strive for transparency and clarity in all interactions, however, it's clear we fell short in this case. I'm glad you're still with State Farm though. Robert"
Profile photo of Teri Gomez

Teri Gomez

March 16, 2024

5  out of  5
rating by Teri Gomez
"Very happy with my insurance right now"
We responded:
"We're working hard to keep everyone happy. Thank you for the review."
Profile photo of Greg and Kathy Steen

Greg and Kathy Steen

January 14, 2024

5  out of  5
rating by Greg and Kathy Steen
"Robert Pratt has been our agent for our home, business and vehicles for years. He and Roberta have supported us with exceptional service and great advice as we've moved, had kids grow up and start out on their own, and our business evolve. Everything you could ask for in a true local agent while representing a solid Company."
We responded:
"Greg and Kathy, I really appreciate the glowing review. You and your business, Pop-A-Lock of Albuquerque, have been terrific customers and quite the success story as well. I look forward to working with you for many years to come. Robert"
Profile photo of Ivan Lopez

Ivan Lopez

December 20, 2023

5  out of  5
rating by Ivan Lopez
"Very professional team and always good prices."
We responded:
"Ivan, thank you for the 5-star review! We're pleased to hear that you had a good experience with our team. If you ever need anything, we've got your back! Thank you for choosing us! - Robert"
Profile photo of THEDY CORTEZ

THEDY CORTEZ

December 19, 2023

5  out of  5
rating by THEDY CORTEZ
"Excellent customer service."
We responded:
"Thank you Thedy. We always enjoy working with you."
Profile photo of Seth deParrie-Gray

Seth deParrie-Gray

September 15, 2023

5  out of  5
rating by Seth deParrie-Gray
"Robert was very helpful in getting me started with home owners insurance and auto right when I needed it. It was a very urgent situation and I needed service and Robert took great care of me! Highly, highly recommend!"
We responded:
"Seth, I'm so glad to hear that you had such a positive experience with our State Farm office, especially during a time-sensitive situation. Providing excellent service is my top priority, and I'm delighted that I could assist you with your home and auto insurance needs. Your recommendation means a lot, and I look forward to continuing to serve you in the future! – Robert"
Profile photo of PJ Hill

PJ Hill

September 12, 2023

5  out of  5
rating by PJ Hill
"By far the best group I have ever had the pleasure of doing business with. Roberta, the Boss, is the nicest most efficient person in this industry. 50 stars. Highly recommend this office for all insurance needs."
We responded:
"Thank you so much! I'm glad we can do our little part at this State Farm office to make life a little easier. We really appreciate the fantastic recommendation. Robert"
Profile photo of Paulette Odelia Montoya

Paulette Odelia Montoya

August 27, 2023

5  out of  5
rating by Paulette Odelia Montoya
"Roberta is the absolute best!!!!! I needed insurance before leaving the lot and she got it done for me!!!! Robert Pratts office is always so welcoming and they get the job done!!!! I will always and forever recommend you guys!!!!"
We responded:
"Thank you, Paulette! We always do our best and go above and beyond to create a great customer experience."
Profile photo of Carol Cummings

Carol Cummings

August 9, 2023

5  out of  5
rating by Carol Cummings
"Robert and Roberta are professional,reliable and provide great service. Glad to be covered by State Farm."
We responded:
"We greatly appreciate your glowing review, Carol! I'm very happy that we were able to make your State Farm experience exceptional. Thank you for entrusting us! - Robert"
Profile photo of Camille Velarde

Camille Velarde

July 19, 2023

5  out of  5
rating by Camille Velarde
"I am a new customer but needed some information and my issue was resolved quickly. Roberta took care of it in a friendly, professional manner!"
We responded:
"Thank you Camille. We strive to provide great customer service in everything we do. Geaux Tigers"
Profile photo of Scott Jeffries

Scott Jeffries

July 13, 2023

5  out of  5
rating by Scott Jeffries
"Robert and Roberta are always incredibly helpful. Glad to have them on my side."
We responded:
"Thank you, Scott. We're always happy to be of assistance."
Profile photo of Martha Trujillo

Martha Trujillo

May 8, 2023

5  out of  5
rating by Martha Trujillo
"Just signed up with StateFarm and I couldn't be more pleased with my decision. Roberta Medina, Licensed Associate is awesome! She compared rates with my former Insurance Company, understood my need, was quick and thorough. I am so please to be with StateFarm and excited to be working with a professional and caring group of people."
We responded:
"Thank you for such a glowing review Martha. Roberta, the rest of the team and I really work hard at providing the right coverage at the right price. Robert"
Profile photo of marc kniskern

marc kniskern

March 8, 2023

5  out of  5
rating by marc kniskern
"Robert Pratt's State Farm office is exceptional. I look forward to working with them again on my future insurance needs!"
We responded:
"Thank you Marc. We strive to be exceptional in all of our customer interactions. We look forward to continuing to work with you. Robert"
Profile photo of Layla Reyes

Layla Reyes

March 8, 2023

5  out of  5
rating by Layla Reyes
"Roberta is AWESOME! She was able to match coverages and help with Home Insurance Escrow issue when needing to update the Lienholder on the policy. She knows her property and casualty coverages and policy information and also CARES about the clients and takes a friendly and personable interest in their claims and policies! 10/10 would recommend!"
We responded:
"Thank you! Roberta is the consummate professional in the New Mexico insurance business. I'm really glad we were able to get everything taken care of for you. Robert"
Profile photo of Corinne Corcoran

Corinne Corcoran

December 8, 2022

5  out of  5
rating by Corinne Corcoran
"Best service EVER! Roberta always goes out of her way to help with any and everything! Highly recommend this agency for your insurance needs!"
We responded:
"Thank you Corinne. We really appreciate the recommendation."
Profile photo of Elizardo Serrano

Elizardo Serrano

August 24, 2022

5  out of  5
rating by Elizardo Serrano
"Roberta medina is the agent who assisted me, and man I have never had a better experience with a rep. She initially helped me when I bought a new home. And I was able to still reach out to her later to bundle my vehicles with her. Super easy to work with and very transparent! Thank you!"
We responded:
"Thank you for such a nice review! And I agree, Roberta is the best State Farm team member there is."
Profile photo of Uncle Duke

Uncle Duke

August 23, 2022

5  out of  5
rating by Uncle Duke
"Always fast service . Best in the business!"
We responded:
"Thank you Michael. We always try our best to provide superior service."
Profile photo of Joy Silva

Joy Silva

July 19, 2022

5  out of  5
rating by Joy Silva
"OMG!! Robert came highly recommended and he actually saved me $150 per month on all my vehicles, at full coverage! Roberta and staff are top notch! Call them today!"
We responded:
"Thank you so much! It makes our day when we can save people money and provide them with superior service."
Profile photo of Alex Mostaghni

Alex Mostaghni

July 1, 2022

5  out of  5
rating by Alex Mostaghni
"Roberta is such a delight to work with! She helped me switch from Progressive to State Farm, which saves me $600/year. The whole process was super easy and fast. I regret not doing this sooner."
We responded:
"I am so happy that we could save you money! Thank you for the nice review."
Profile photo of Yesenia Jimenez

Yesenia Jimenez

June 16, 2022

5  out of  5
rating by Yesenia Jimenez
"Roberta is so friendly and helpful. She answers emails and calls in a very timely matter. Got all my insurances in a row and with a great price."
We responded:
"Thank you! We always try our best to provide exceptional customer service with surprisingly great rates."
Profile photo of Edgar Velazquez

Edgar Velazquez

June 8, 2022

5  out of  5
rating by Edgar Velazquez
"I have over year aready whit this team and it’s so good and helpful to have some one u can trust and some one respond for u so fast I bean bring people in friend and family over cause the best cheapest plans and covers thanks a lot State Farm team"
We responded:
"Thank you. We appreciate you."
Profile photo of Richard Frederkind

Richard Frederkind

January 5, 2022

5  out of  5
rating by Richard Frederkind
"Absolutely the best insurance agents ever! Always professional, responsive and courteous. I highly recommend Robert Pratt - State Farm Insurance Agent."
We responded:
"Thank you Richard. It's always nice to get positive reinforcement."
Profile photo of A M

A M

December 16, 2021

5  out of  5
rating by A M
"Been a State Farm customer for 15+ years. I recently switched from State Farm Canada to Sate Farm in New Mexico. Roberta was fantastic and a pleasure to work with. She took care of all the logistics including contacting my current agent in Canada. The rates I got were almost half of my current rates with huge discounts applied. I highly recommend this branch."
We responded:
"Thank you for the positive feedback! Roberta is consistently great and it's our pleasure to make this move as easy as possible for you. Welcome to New Mexico!"