State Farm® Insurance Agent Robert Pratt

"My home and vehicles have been insured with Robert W Pratt Insurance Agency for about six months. Everyone there does an outstanding job to make sure every detail is correct! Any questions or changes to my policy's have been handled with one phone call. It is always a pleasure to speak with Suzy, she is simply an awesome person to work with! It is very refreshing to work with people that truly care about there customers."

"The office staff are incredibly friendly and quick to respond. The rates are very competitive. I couldn't be happier with the service I have received."

"They are definitely the best! Roberta is so helpful and nice. 100% recommended."

"What an amazing team! Robert and Roberta are always quick to respond and help out."

"Roberta at Robert Pratt State Farm consistently delivers exceptional service. She is attentive, caring, and always makes sure I leave feeling satisfied and well taken care of. Whether in person or over the phone, she goes above and beyond to ensure a positive experience. That’s what great customer service truly looks like."

"Robert Pratt and Roberta are consistently perfect awesome! They answer all of my wonky questions, and change out my vehicles and plans with ease! I never have to worry about anything!! Thank you!"

"Excellent customer service. Always willing to help and take time to listen and assist. Always friendly and very knowledgeable. Highly recommend this agency for all insurance needs."

"Roberta Medina is extremely helpful and offers fast service. I would definitely recommend her."

"The service I got from Agent Roberta Medina was phenomenal! She was able to get me switched over super fast with a huge savings."

"I really like how fast Agent Roberta Medina responded to all my questions and concerns. She went over in detail what everything covered. She did this with no issues and she was fast and professional. Not to mention the HUGE SAVINGS I got from switching over. I will definitely recommend people to switch over and use her as there Agent. Thank u so much for making my changes easy and hassle free. ❤️❤️"

"Robert and his staff -past and present- have always administered my insurance products while I lived in 87114. I enjoyed the smiles I heard in Roberta and Susan’s voices when answering the phone when I called. Their expertise in insurance, great personal skills, and professionalism in delivering these products rate 5 FIVE STARS. Lastly, Robert, Roberta and Susan have always assisted me with my claims in an expeditious manner and kept me informed about the respective status. I will miss Robert and his staff."

"Excellent customer service from Roberta. She was so helpful and informative. She answered all of my questions and was such a pleasure to work with. Very affordable rates."

"We had similar issues like the other 1 star review. We were quoted one amount and every single month the amount has been different and went up a lot these last two months. When I would ask why Roberta response is always “rates go up” or “there’s something wrong with the system”. They told us we would get multi car discount but that didn’t happen. We switched to a new agent and they told us that Robert Pratts office didn’t do anything they told us they were going to do or should I say promised (Roberta likes to use that word too). They even had my name spelled wrong this entire time. One of my cars would not show up on the app and they said well it’s there. I was the account holder and couldn’t see anything in the app but my partner could see it all. The new agent couldn’t find me because they had me under a completely wrong name. I thought my agent prior to them was bad because of communication issues but being lied to is worse than being ignored. My advice find a new agent or go to a completely different company. This office needs to be audited and needs to get their shit together."

"Mr. Pratt and Ms. Roberta are the BEST people to work with! I love my insurance and will recommend them every time. The professionalism I receive is 5 stars! They are there every time I call and they always do a follow up call. That is class! Many blessings to my insurance agent and his awesome team!"

"As a licensed Insurance Agent myself I have to say that the Robert Pratt Agency is 5 out of 5 Stars hand down! I usually deal with "Roberta" and she is fantastic. I also have to admit I'm usually calling Roberta at a car Dealership or whenever I need something immediately and she delivers time and time again! Today I upgraded my Wife's vehicle and Roberta had me my new insurance cards/proof of coverage in like 5 minutes. She also saw that I was lacking some coverage where if something happened I'd be in a less than ideal situation as far as being financially liable. She immediately got me to where I need to safely be and went over the changes in price honestly & transparently (HUGE HUGE DEAL in today's society)! So if you're new to New Mexico like my Wife & I are I highly suggest you let the Robert Pratt agency protect you & your family!! Thank you Roberta!!"

"Not very happy. Could not explain why my bill had a huge spike out of nowhere. Roberta was really no help, saying "insurance rates went up" and "you added a new driver. system probably just recognized it now" all nonsense. The other driver was added 4 months ago and clearly none of those reason were correct. Changed agency and they were able to explain. Roberta says she will "save" you money but in reality just spread it through the months to make it seem like you are."

"Very happy with my insurance right now"

"Robert Pratt has been our agent for our home, business and vehicles for years. He and Roberta have supported us with exceptional service and great advice as we've moved, had kids grow up and start out on their own, and our business evolve. Everything you could ask for in a true local agent while representing a solid Company."

"Very professional team and always good prices."

"Excellent customer service."

"Robert was very helpful in getting me started with home owners insurance and auto right when I needed it. It was a very urgent situation and I needed service and Robert took great care of me! Highly, highly recommend!"

"By far the best group I have ever had the pleasure of doing business with. Roberta, the Boss, is the nicest most efficient person in this industry. 50 stars. Highly recommend this office for all insurance needs."

"Roberta is the absolute best!!!!! I needed insurance before leaving the lot and she got it done for me!!!! Robert Pratts office is always so welcoming and they get the job done!!!! I will always and forever recommend you guys!!!!"

"Robert and Roberta are professional,reliable and provide great service. Glad to be covered by State Farm."

"I am a new customer but needed some information and my issue was resolved quickly. Roberta took care of it in a friendly, professional manner!"