State Farm® Insurance Agent Robert Pratt

"Excellent customer service from Roberta. She was so helpful and informative. She answered all of my questions and was such a pleasure to work with. Very affordable rates."

"We had similar issues like the other 1 star review. We were quoted one amount and every single month the amount has been different and went up a lot these last two months. When I would ask why Roberta response is always “rates go up” or “there’s something wrong with the system”. They told us we would get multi car discount but that didn’t happen. We switched to a new agent and they told us that Robert Pratts office didn’t do anything they told us they were going to do or should I say promised (Roberta likes to use that word too). They even had my name spelled wrong this entire time. One of my cars would not show up on the app and they said well it’s there. I was the account holder and couldn’t see anything in the app but my partner could see it all. The new agent couldn’t find me because they had me under a completely wrong name. I thought my agent prior to them was bad because of communication issues but being lied to is worse than being ignored. My advice find a new agent or go to a completely different company. This office needs to be audited and needs to get their shit together."

"Mr. Pratt and Ms. Roberta are the BEST people to work with! I love my insurance and will recommend them every time. The professionalism I receive is 5 stars! They are there every time I call and they always do a follow up call. That is class! Many blessings to my insurance agent and his awesome team!"

"As a licensed Insurance Agent myself I have to say that the Robert Pratt Agency is 5 out of 5 Stars hand down! I usually deal with "Roberta" and she is fantastic. I also have to admit I'm usually calling Roberta at a car Dealership or whenever I need something immediately and she delivers time and time again! Today I upgraded my Wife's vehicle and Roberta had me my new insurance cards/proof of coverage in like 5 minutes. She also saw that I was lacking some coverage where if something happened I'd be in a less than ideal situation as far as being financially liable. She immediately got me to where I need to safely be and went over the changes in price honestly & transparently (HUGE HUGE DEAL in today's society)! So if you're new to New Mexico like my Wife & I are I highly suggest you let the Robert Pratt agency protect you & your family!! Thank you Roberta!!"

"Not very happy. Could not explain why my bill had a huge spike out of nowhere. Roberta was really no help, saying "insurance rates went up" and "you added a new driver. system probably just recognized it now" all nonsense. The other driver was added 4 months ago and clearly none of those reason were correct. Changed agency and they were able to explain. Roberta says she will "save" you money but in reality just spread it through the months to make it seem like you are."

"Very happy with my insurance right now"

"Robert Pratt has been our agent for our home, business and vehicles for years. He and Roberta have supported us with exceptional service and great advice as we've moved, had kids grow up and start out on their own, and our business evolve. Everything you could ask for in a true local agent while representing a solid Company."

"Very professional team and always good prices."

"Excellent customer service."

"Robert was very helpful in getting me started with home owners insurance and auto right when I needed it. It was a very urgent situation and I needed service and Robert took great care of me! Highly, highly recommend!"

"By far the best group I have ever had the pleasure of doing business with. Roberta, the Boss, is the nicest most efficient person in this industry. 50 stars. Highly recommend this office for all insurance needs."

"Roberta is the absolute best!!!!! I needed insurance before leaving the lot and she got it done for me!!!! Robert Pratts office is always so welcoming and they get the job done!!!! I will always and forever recommend you guys!!!!"

"Robert and Roberta are professional,reliable and provide great service. Glad to be covered by State Farm."

"I am a new customer but needed some information and my issue was resolved quickly. Roberta took care of it in a friendly, professional manner!"

"Robert and Roberta are always incredibly helpful. Glad to have them on my side."

"Just signed up with StateFarm and I couldn't be more pleased with my decision. Roberta Medina, Licensed Associate is awesome! She compared rates with my former Insurance Company, understood my need, was quick and thorough. I am so please to be with StateFarm and excited to be working with a professional and caring group of people."

"Robert Pratt's State Farm office is exceptional. I look forward to working with them again on my future insurance needs!"

"Roberta is AWESOME! She was able to match coverages and help with Home Insurance Escrow issue when needing to update the Lienholder on the policy. She knows her property and casualty coverages and policy information and also CARES about the clients and takes a friendly and personable interest in their claims and policies! 10/10 would recommend!"

"Best service EVER! Roberta always goes out of her way to help with any and everything! Highly recommend this agency for your insurance needs!"

"Roberta medina is the agent who assisted me, and man I have never had a better experience with a rep. She initially helped me when I bought a new home. And I was able to still reach out to her later to bundle my vehicles with her. Super easy to work with and very transparent! Thank you!"

"Always fast service . Best in the business!"

"OMG!! Robert came highly recommended and he actually saved me $150 per month on all my vehicles, at full coverage! Roberta and staff are top notch! Call them today!"

"Roberta is such a delight to work with! She helped me switch from Progressive to State Farm, which saves me $600/year. The whole process was super easy and fast. I regret not doing this sooner."

"Roberta is so friendly and helpful. She answers emails and calls in a very timely matter. Got all my insurances in a row and with a great price."

"I have over year aready whit this team and it’s so good and helpful to have some one u can trust and some one respond for u so fast I bean bring people in friend and family over cause the best cheapest plans and covers thanks a lot State Farm team"